Frequently asked questions
How long does shipping take?
Once you complete checkout through Stripe, your order is queued for fulfilment and then handed off to CJ Dropshipping, our dropshipping partner. CJ posts a tracking number back as soon as it ships, which lands in your order record and powers the live lookup at /track. A typical window from order to delivery is 5–15 business days — international handling plus carrier handoff — though exact windows vary by destination country. Until the carrier picks the parcel up you'll see a "Tracking pending" placeholder so you know CJ has the order but hasn't moved it yet.
What is your return & refund policy?
Every order is covered by a 30-day return window measured from the delivery date. To start a return, sign in at /orders/login with the email you used at checkout, open the order at /orders, and email support — we'll work with you case by case. Orders that arrive damaged, defective, or not as described are honored in full; refunds are recorded against the order so they show up in your history alongside any other milestone.
Is my payment information secure?
Yes. Checkout is processed by Stripe using their Payment Element — the same cryptographically tokenised flow trusted by major brands — so your card details never touch our servers. We only keep a Stripe payment_intent_id reference on the order, which is what links your payment back to the order record. Stripe maintains its own PCI-compliant documentation on data handling, which we follow as a standard part of running on Stripe.
How do I track my order?
Go to /track, enter your order ID and the email you used at checkout, and we'll look the order up and show its current status. The actual tracking number is added by an admin in the operations console or by a webhook from CJ once the package ships — until that happens the order shows a pending-cj-… placeholder so the status badge reads "Tracking pending". You can also see every order linked to your email at /orders.
How do you ensure product quality?
The catalog is curated — we track what's trending across the web and only list products that pass checks on quality, shipping reliability, and price-to-value. Each product is sourced and shipped one at a time through CJ Dropshipping, so we don't hold inventory ourselves. If something arrives damaged, defective, or not as described, contact us via /orders within 30 days of delivery and we'll arrange a replacement or refund.